What is TeleMental Health, & is it right for you?

Telemental health is a hot topic that a lot of people are wondering about as we continue working to #FlattenTheCurve and reduce the spread of COVID-19.  We’re hear to answer some basic questions about how Bethel Haven uses telemental health and if it is a good fit for you!



​What is Telemental Health?
Telemental Health is technology used to provide behavioral health services from a distance.  Counselors as Bethel Haven that provide telemental health use a secure video platform to have “face-to-face” sessions with their clients.  While we cannot use video chat tools like FaceTime, our counselors can provide easy-to-follow links to use the secure platforms.  For a counselor to provide a telemental health session, they have obtained extra training to ensure they understand the technology, feel capable provide quality care in this way, and understand how to maintain your safety and comfort while using this different kind of method.

Is Telemental Health a Good Fit for Me?
Here are some considerations when deciding if telemental health is right for you:

1. Are you comfortable using technology?  While we might be able to assume you are tech savvy if you are reading our blog, it is important to think about how comfortable you are navigating different technology.  
2. Do you have concerns related to language or hearing?  It’s important to consider if a language barrier or hearing concern could impact your connection with your counselor.  If English is your second language and you sometimes have trouble with different words or if you struggle to hear others clearly and your technology has a muffled microphone, it could spell disaster!
3. Will you have a private place for sessions?  Just like when you are in the office, having a private place to “go” for counseling is important.  If you do not have access to a room by yourself for the time of your session, your confidentiality is compromised.
4. Can you come to the office for occasional physical session?  While current practice encourages social distancing and sheltering in place, in general, many counselors require occasional face-to-face sessions in the physical office and/or a face-to-face intake session.  While telehealth is a great option if you do not have services in your area or move to a different city in the state, it is important to check your counselors policy on this.  
5. Do you have concerns about telemental health?  If you have any concerns about telemental health being a good fit for you or if you are interested in starting a telemental health journey, we are here for you!  If you are a current client, have a detailed discussion with your counselor so you can make an informed decision.  If you are interested in a new client appointment, feel free to give us a call at 706.310.9046 whenever works for you!

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